CMR (Confidential Materials Room) and Logistics Assistant (Andes) [Colombia]

 

CMR (Confidential Materials Room) and Logistics Assistant (Andes)

Date: 23 Jun 2023

Location: Bogota, Americas, CO

Company: British Council

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We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Salary: COP$2.400.000
Contract Type: Indefinite Contract
Location: Bogota
Right to Work Requirements: Right to Work in Colombia. The British Council is not able to support or sponsor work visa applications.
Closing Date: advert will close on Monday, July 3, 2023 at 23:59 Colombia time.

Role Purpose

Empowering Confidential Material Guardians: Safeguarding Compliance at Every Step.

Are you passionate about maintaining the highest standards of safety and compliance for confidential materials? Join our dynamic team dedicated to ensuring secure handling throughout the entire lifecycle. From seamless exchanges between delivery, dispatch, and venue transfers, to meticulous archiving and storage, we're at the forefront of safeguarding sensitive information. Experience the thrill of managing our prestigious Confidential Materials Room (CMR) and collaborating with esteemed partners to provide temporary secure storage. Take the next step in your career and be part of our mission to elevate confidential material management to new heights.

Main accountabilities but not limited to the following

• Supports the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council and exam board standards are met for test day and day to day operations.
• Undertakes sorting and packing of exam materials for test venues.
• Supports tasks to ensure exam materials and papers received are as per plan, report and escalate any discrepancies.
• Undertakes handling of suitcases and storage materials for distribution ordering and budget management.
• Receives and responds to internal and external customer enquiries, and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and escalates them accordingly.
• Recognises and understands the impact of incidents such as complaints, resourcing problems, logistical or technical difficulties, and alerts the appropriate Operations Manager to issues that are likely to impact service/project/task delivery or customer experience.
• Carries out instructions and requests from Operations Managers efficiently and effectively.
• Builds an understanding of who’s who within the cluster/region to enable effective resolution of issues when they arise.
• Verifies and records courier SLA performance standards.
• Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures, and ensures that equipment and materials are available and ready to use when needed.
• Plans and prioritises own work activities across a limited range of work streams, to ensure effective delivery of responsibilities over a short time horizon.
• Coordinates with others (e.g. colleagues or external contractors/suppliers) to complete straightforward activities in accordance with established procedures, in order to ensure efficient delivery of services.
• Monitors and reports on task completion to agreed quality and time standards.

Requirements of the role

• Experience
  • in minimising risk.
  • in a compliance environment.
  • of working in a high volume, busy operational environment, delivering to standard
  • of delivering computer-based exams (Desirable).
• Written and verbal proficiency in English at A2 level is required.

Note: you are welcome to upload your supporting statement in English or Spanish, whichever you prefer; however, if invited to interview, this will be fully in English and with an interview panel. English proficiency may be assessed before inviting for interviews.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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